Healthcare Not Fair is a satirical YouTube video series created by a real-life physician, Dr. Waqas Khan, to highlight problems within our broken healthcare system.
Their latest video takes a stab at electronic health records, EHR—or, as they call it, Electronic Hell Records!
Other videos by Healthcare Not Fair:
I just saw my primary care physician a few weeks ago, and I can relate to the fictional patient’s experience in the video. Receptionists really do keep their eyes glued to their computer screens!
My physician isn’t that bad, but she does carry her laptop into the exam room and enters data as we speak; I find that a bit distracting. I always pause as she’s typing, because it seems rude otherwise. My visit is short enough, and this seems to make it even shorter.
What really bothered me, however, was accessing my online chart a few days later to get the results of some lab work. I noticed that there were still diagnoses and medications listed that were no longer current.
My chart shows me taking supplements I haven’t taken in years, but neither the medical assistant nor the physician asked me about updating the list. None of that old information is detrimental to my health, so I’m not going to make any effort to change anything. I’ll try to remember to mention it next time I see my doctor (which might be years).
But what about patients with significant health problems, or those taking several prescription medications? I hope someone (who?) is taking more care to keep those EHRs updated.
Related post: Is your electronic health record (EHR) accurate?
EHRs wouldn’t bother me so much if I believed they really improved record accuracy, cost efficiency and the doctor-patient relationship. But as they exist now, they don’t.
As the fake patient in the video says:
Going back to paper charting is not the solution. But what is really required is a patient and provider-friendly electronic record that will keep the humanity in us alive.